Limited Warranty and Duration
Craftwell Incorporated (“Craftwell”) warrants that our machines and their related accessories (collectively and individually referred to as “Product(s)”) will be free from defects in material and workmanship. This limited warranty will extend for a period of one (1) year from date of purchase for electronic parts, such as motors, wiring, and switches, and thirty (30) days from date of purchase for accessories including platforms, dies, embossing folders, marker adapters, rechargeable batteries, and SD cards. The limited warranty period for all labor will extend for a period of ninety (90) days from date of purchase. This limited warranty applies only to Products purchased from Craftwell, an authorized Craftwell distributor (collectively referred to as “Craftwell Seller”), and purchased and used in the United States. This limited warranty runs exclusively to the initial retail purchaser of the Product and may not be transferred or assigned. This limited warranty gives purchaser specific legal rights. Purchasers may have other legal rights which vary from jurisdiction to jurisdiction.
TO THE FULLEST EXTENT PERMITTED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL PURCHASERS. IN SUCH EVENT, THE TERM OF SUCH IMPLIED WARRANTIES ARE LIMITED TO THE LIMITED WARRANTY PERIOD IDENTIFIED IN THE ABOVE PARAGRAPH. THIS LIMITED WARRANTY IS VOID IF THE LABEL BEARING THE PRODUCT’S SERIAL NUMBER IS REMOVED OR ALTERED. ANY TECHNICAL OR OTHER SUPPORT PROVIDED BY CRAFTWELL IS “AS IS” AND WITHOUT WARRANTIES OF ANY KIND. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL PURCHASERS.
Remedies under this limited warranty are limited, at Craftwell’s sole discretion, to replacement or repair of defective Product/parts at Craftwell’s expense. All defective Products/parts replaced under this limited warranty become the property of Craftwell. Craftwell will repair or replace defective Product/parts with new Product/parts, or used Product/parts that are at least functionally equivalent to the replaced Product/parts. If a Product/part is determined not to be defective, Craftwell will return the Product/part to purchaser without replacement or repair. Unless otherwise required by law, this is purchaser’s sole and exclusive remedy for breach of this limited warranty.
Craftwell does not warrant that the Products will meet specific requirements of purchaser or end user or that it will operate error-free or uninterrupted. This limited warranty does not cover Product defects or failure resulting from: (1) improper or unreasonable use or maintenance; (2) failure to follow operating instructions; (3) business or commercial use; (4) accident; (5) improper storage or operating conditions, including, but not limited to, excess moisture, lightning, power surges and connections to improper voltage supply; (6) unauthorized alteration or modification of original condition; (7) inadequate packing or shipping by purchaser; (8) alteration, loss of, damage to, or corruption of stored data; or (9) use with non-Craftwell products that cause damage to the Products.
Limitation of Liability
CRAFTWELL IS NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUES OR LOST SAVINGS, REGARDLESS OF CAUSE OR LEGAL THEORY, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT OF LIABILITY, CRAFTWELL’S LIABILITY WILL NOT EXCEED THE AMOUNT OF THE PRICE PAID BY PURCHASER FOR PRODUCT. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO ALL PURCHASERS.
Governing Law and Venue
The laws of the State of New York will govern the validity, interpretation and enforcement of this limited warranty and any claims between the parties, without regard to conflicts of law principles. Venue for any dispute arising under this limited warranty or any claims between the parties will exclusively be a state or federal court of competent jurisdiction located in Queens, New York. The United Nations Convention on Contracts for the International Sale of Goods is specifically excluded and will not apply. All claims against Craftwell will be brought within two (2) years from purchaser’s date of purchase, or one (1) year from the date of the occurrence, whichever is shorter.
Obtaining Warranty Service
To obtain warranty service, the purchaser shall contact Craftwell Customer Service at (888) 315-8885 or by visiting www.craftwellusa.com, and adhere to the instructions provided by Craftwell Customer Service. Purchaser shall return or ship the defective Product/parts to Craftwell, freight and all fees, including, but not limited to, duty, tax and freight (“Shipping Fees”), prepaid by purchaser. Purchaser remains responsible for Product/parts while in transit to and from Craftwell. Product/parts shall be accompanied, to the extent possible, by: (1) proof of purchase; (2) Return Merchandise Authorization number (RMA #), which must be clearly displayed on the outside of the shipping carton or a similar package affording an equal degree of protection; and (3) written document with (i) clear explanation of problem, (ii) date of purchase, (iii) name and address of Craftwell Seller, and (iv) model and serial number of Product. Craftwell will ship repaired or replaced Product/parts to purchaser, freight prepaid, unless Product/parts are determined not to be defective by Craftwell, or purchaser is outside of the US, in which case purchaser is responsible for all Shipping Fees. Repair or replacement of Product/part does not extend the original limited warranty period.